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Frequently Asked Questions

Masjid Webmasters

Why are my timings wrong / not updating on my WordPress website?

You must clear the MasjidNow plugin cache. To do this, log in to your WordPress Admin Panel (ie example.com/wp-admin). Once you've logged in, click "Settings" on the left hand side. Under the Settings menu, click "MasjidNow Settings". On the MasjidNow Settings page, click the button that says "Clear Cache". This should refresh the timings. Remember that you should do this any time you update the timings on our website.

Also, if you haven't check if the plugin has an update waiting by clicking "Plugins" on the left hand side of the screen, then looking for MasjidNow. If the page indicates that there is an update, please update the plugin and try clearing your cache again.

Why don't the mobile apps' timings and Hijri Date match with the timings and date I saved on this site?
The mobile app's home screen and internals use *calculated* timings and dates. Those timings are based on the user's location and app settings. This may or may not match with what you've entered into the website. The only place where the MasjidNow.com timings are used in the app is the "My Mosque" screen.
The Hijri Date is not matching up with our local Hijri Date. Can we change it?
Yes, you can easily change the Hijri Date. Just click "Adjust Hijri Dates" at the top of the Salah Timings Edit page, and choose the start date for the month. You can also choose to shift the entire year forward if necessary by clicking +1 day or -1 day at the top of the Hijri adjustment popup.
I'd like to report a problem with the widget, plugin, or app.
Jazakallahu khair for your input. Many times, the problem or issue you are reporting has already been reported by another user, so the first thing that you should do is to update the plugin or app to the latest version, from either the WordPress Admin Panel, or your phone's App Store. If you have done so and still haven't resolved the issue, then please feel free to use the contact form below.
How much does the MasjidNow service cost our mosque's members?
The MasjidNow service plan does not cost your users anything. As long as you have purchased a subscription on MasjidNow, your mosque's members are able to download the MasjidNow apps and look up the mosque's prayer timings for free.

Mobile Apps

I'd like to report a problem with the Android or iOS app.
Jazakallahu khair for your input. Many times, the problem or issue you are reporting has already been reported by another user, so the first thing that you should do is to update the app to the latest version, from your phone's App Store. If you have done so and still haven't resolved the issue, then please feel free to use the contact form below.

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